Value is in the eye of the guy who’s paying

March 17, 2008 @ Frank Patrick's Focused Performance Blog from Frank

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Value is in the eye of the guy who's paying -- From Joe Ely, What is Value, anyway?, where he passes along a story about a shop making a value-call for the customer, that diminished that value in the customer's eyes.

I ran into a similar situation on my last visit to my Hong Kong tailor. Decided to invest in what I've been calling (to my wife's distress) "my last Navy blazer", and asked the tailor to base the initial cut on the last jacket they made me, plus some new measurements for my extra couple pounds.

Went in for the first fitting, and "huh?" How come the jacket feels short?

"But sir, that's the current style, shorter jackets."

That school boy might look OK on some little skinny 20-something, but not on my 6'2, 235 pound body. (Plus, I wanted something to last 20-30 years, worn a few times a year, not something in the current "style" that'll look dated in 5.)

Fortunately, they listened to me and made it suitably long, eventually satisfying my parameters of values.


This article is syndicated from Frank Patrick's Focused Performance Blog . The original article is available here. Read more in Focused Performance Blog, Project Management News .

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