Services and applications

May 22, 2008 @ erp4it from alphasong

Vote This Post DownVote This Post Up (No Ratings Yet)
Loading ... Loading ...


Like this post Just What is an ITIL Service Anyway? by IT Skeptic (Rob England): "An IT service is the availability and/or consumption of a type of transaction running on technology." Agree 100%. Where do transactions live? Inside applications. That means that applications may be IT services, a point of view I still hold to... and I still believe that too much of ITIL was written from a point of view that sees the application world as somehow different from the IT service world... a foreign land, too technical, and not really business-focused - when the exact opposite is true, the application is the service, and all those business analysts and developers are the essential solutions delivery core of the service lifecycle.

-ctb


This article is syndicated from erp4it . The original article is available here. Read more in Project Management News, erp4it .

Tags: , , , ,
Popularity: 12%
Reminder : PMToolbox has ZERO tolerance to copyright violation and agrees to follow strictly PMI's Professional Responsibility. That's why each post on this site includes a link to the original version at its source site.

Related Posts

Comments

Got something to say?






[?]