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Project Management: What to measure

May 1, 2008 from Raven's Brain: Project Management

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Jerry Manas has a great post for project managers: Project Success Criteria: What to Measure. In this insightful post Jerry outlines 5+ items that are critical to track during a project to determine true project success. These items are in addition to typical project metrics like budget, schedule, scope, so you'll want to read the entire post to get the context and all details on the thoughts in this excerpt:
1) Client Satisfaction (on an ongoing basis, not just at the end of our project when it's too late for course corrections)

2) Employee Satisfaction (this gives us insite into the culture we're promoting. A good list is to use the 12 questions Gallup has determined that employees ask themselves to determine their satisfaction level, as noted by Marcus Buckingham and Curt Coffman in First Break All the Rules. Then, management can be measured by how their employees answer those questions.)

3) Outcomes (progress on current milestone deliverables and interim results as they are delivered ---even if some outcomes can't be measured until the project is technically over. This focuses on the work completed and its tie to real value -- not just time being ticked off on a clock. Also it's best to measure a team's success against those outcomes as opposed to individuals---or their respective departments---and their discrete objectives. This promotes a team atmosphere in which all collaborate toward common goals.)
 
Read the rest: http://www.pmthink.com/2008/04/project-success-criteria-what-to.htm
I enjoyed this post because it forced me to think beyond the traditional PM processes and look deeper into what "project success" really means. Is it a project delivered on time, within budget? One that leaves the customer with a smile and feelings of satisfation? Or is it all of this and more? I think so. Jerry's asking for opinions on his post so feel free to engage and interact with one of project management's better bloggers!

posted by Raven Young at Raven's Brain under Project Management
Technorati tags: Metrics, Project Management, Project Teams, Project Success


This article is syndicated from Raven's Brain: Project Management . The original article is available here. Read more in Project Management News, Raven's Brain: Project Management .

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