Hot Topic : IT Service Management
TPS house for IT management – version 0.1
August 28, 2010
(Click for larger) So, I am need of a recognizable icon representing Lean for my book rewrite, and of course I thought of the famous Toyota Production System "house." (Some are now calling it the "Thinking Person's System.) As far... Read more...
On computing as a service, and defining "application."
August 14, 2010
Some excerpts from my forthcoming new edition, relevant to current debates: Computing has always been a service, even before automated electronic computers were invented. A business manager in 1910 needing a particular set of figures to be added and averaged... Read more...
Four IT value streams – a discussion
August 13, 2010
Followup to my post on the four IT value streams:============================Bill: Seems complicated. And I thought that it was all about the IT service. Why can’t we just focus on that as a value stream? Mary: The trouble is that these lifecycles... Read more...
kudos to Bell & Orzen
August 3, 2010
Kudos to Steve Bell and Mike Orzen for their new role as Lean Enterprise Institute faculty. http://www.lean.org/workshops/WorkshopDescription.cfm?WorkshopEventId=71&WorkshopId=52 Read More →
Two axes of value
June 12, 2010
So, this picture is what I call (for want of a better term) the double value chain. I want to change the name, as soon as I think of something better. The idea is to show the rapid, repeatable, deterministic production of IT value (real time transactional... Read more...