ITSM Metrics Guide

April 22, 2006 @ erp4it from alphasong

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I am looking forward to getting my copy of the new Metrics for IT Service Management.

Metrics for IT Service Management
Peter Brooks et al
ISBN 90 77212 69 8
Published by Van Haren Publishing for ITSMF-NL

Remember - metrics are information, and information is based on data...


This article is syndicated from erp4it . The original article is available here. Read more in Project Management News .

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