Guide to IT Service Management

October 22, 2005 @ erp4it from alphasong

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Updated: This book is available through Amazon UK: http://www.amazon.co.uk/exec/obidos/ASIN/0201737922/itsmportal-21/026-8271473-1747613

The Guide to IT Service Management is an exhaustive compendium of much industry-leading thought on all aspects of large-scale IT management. This 800-page tome (somewhat hard to obtain in the U.S.) features over 50 in-depth articles and case studies on issues such as service lifecycle management, conceptual IT frameworks, organizational and process issues, and much more. It is one of the most comprehensive and concentrated collections of high quality IT management writings available, in a field somewhat diffuse and hard to research.

Good luck finding a copy...

-ctb

Van Bon, J., The guide to IT service management 2002. 2002, London ; Boston: Addison Wesley, ISBN 0201737922.


This article is syndicated from erp4it . The original article is available here. Read more in Project Management News .

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