A personal matter

April 12, 2008

On my personal blog. Read More →

Three fundamental agility trends, and their source

March 31, 2008

Regular readers know that I embrace a simple three-perspective approach to enterprise architecture: process, data, and system. All three of these domains are seeing significant trends towards increased agility, at a fundamental level that I think is more... Read more...

A bit of humor for West Wing fans

February 14, 2008

On my personal blog.  Read More →

ITPI research on effectiveness of ITSM & SDLC best practices

February 2, 2008

ITPI has released some credible empirical research here: http://www.itpi.org/home/white_papers.php In a well-designed survey of 341 organizations, they identify significant correlations between IT performance and ITSM best practices, but also find some... Read more...

Charlie Betz on RunAs Radio

January 12, 2008

Well, yes, this interview is months old. I plead guilty to blatant non-self-promotion. Too much else to do. Those of you who think I am an ITIL basher may be surprised. http://www.runasradio.com/default.aspx?showNum=22 -ctb Read More →

An excellent article on discovery tool pros & cons

January 6, 2008

Michael LaChance of Travelers has hit the nail right on the head: http://www.itsmwatch.com/itil/article.php/3718406 The only thing I would debate with him is whether we should go "broad or deep." That is, do deep discovery of all the intricacies... Read more...