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ITIL Live Portal - what DID they promise anyway?

Well, this business has bugged me so much that I went back and checked ‘The Official Introduction to the ITIL Service Lifecycle’ found the following on page 7: “1.6.3 ITIL web support services These products are online, interactive services... Read more...

ITIL Live Portal - Cheeky blighters, part 2

Okay... I've had a look and it strikes me that they are trying to go into direct competition with the likes of PinkElephant's PinkATLAS and Fox IT's FoxPrism products. This colours my prior indignation a little bit in - but only a little bit. I suppose... Read more...

ITIL Live Portal - Cheeky blighters!

Well... we interrupt this broadcast with some disturbing news. Since June last year we've been looking forward to the promised complementary guidance that will be available on the ITIL Live Portal. The prospect of an official community all coming together... Read more...

Referral does not = endorsement !

Hmm... whilst I appreciate people driving traffic to my blog, I just want to highlight that in the case of 'Loyalist Certification Services', I have had no experience of them and their referral to this blog is in no way an endorsement by myself of them... Read more...

Service Delivery and Service Automation

On Thursday I attended the latest itSMF e-symposium 'Service Delivery and Service Automation' (the presentations will be available from the archive in a couple of days if you missed it). There were four presentations, each of which seemed to skew more... Read more...

ITIL v3 Qualifications Update

I know that this information has been out for awhile but I now realise that I haven't actually posted about it and I really should...Fundamentally, we now know the offical names for the new ITIL v3 exams. There is also a published schedule for when we... Read more...

You’re fired…You’re hired! - Prince 2 style…

The Imp has been on adventures in another country and is now back, refreshed, and looking forward to what the remainder of 2008 holds. How fast it seems to be going!If you are one of the many who have seen Alan Sugar's 'The Apprenice' and you have an... Read more...

Collaborative Working with Mind Manager

I am a huge fan of mindmapping on paper as well as and 'mindmapping' electronically using Mind Manager by Mindjet. A few weeks back I was pleased to get an invitation to try out 'Mind Manager Connect' - their solution to collaborative working.I've had... Read more...

Girl Geek Dinners

Anyone who reads my blog knows that I am pretty passionate about women working in IT and that it is a little demotivating to hear stories about people leaving the profession and the number of girls who are not opting to study computing in it's various... Read more...

SFIA v4 Update - have your say

ITIL refresh... Prince 2 refresh... let's add another one to the list with SFIA (Skills for the Information Age)! This just in today from e-skills:This is to let you know that consultation has now begun on the development of version 4 of the Skills Framework... Read more...

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