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BCS Service Management Specialist Group Event

Apologies for the lack of posts last week. Just when I thought I had the habit as well!

Last Monday I went into London to an event run by the BCS Service Management Specialist Group as the title of the event piqued my interest: 'IT Service Management, ITIL, ISEB and the BCS '. The group does what it says on the tin. It gets together to discuss and share best practice in Service Management which is MORE than ITIL. Events are normally every month or so at the London BCS offices. If you are interested in joining visit the BCS SMSG website and let them know where you came from ;)

There were nine of us in attendance including the presenter Carol Hulm, Special Project Manager at the BCS.

The main topics of her presentation were:
- ISEB qualification framework evolution
- ITIL v3
- Book launch on 11th May of 'World Class IT Service Delivery' by Peter Wheatcroft
- IT Professionalism

Over the next few blog entries I will address coverage of each of these areas in turn. There were some great questions and answers particularly around ITIL examinations going forward and other ITSM offerings that ISEB may include going forward.

Before leaving I felt compelled to point out that the ProfIT website leaves a lot to be desired and that in my view the BCS professionalism pages were better. Hopefully this will be fed back and we may see some improvement (just call me an optimist!).

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