Dried Goat Sandwich
May 1, 2008
UK hits the wall on IT innovation and starts packing a new lunch. ... ... "For a sector supposedly driven by innovation, times are tougher than a dried goat sandwich. " ... Via Computing UK: Lack of innovation Read More →
Communicating IT Value
April 30, 2008
Nice tips on transforming the IT value discussion, such as leveraging the role of the business sponsor and integrating IT initiatives in the business agenda. ... ... "burden of defending IT initiatives as standalone project is eliminated; instead... Read more...
Service Desk Defined
April 29, 2008
A good, yet challenging, definition of the service, or help, desk. ... ... "Service Desk Definition: - resolves 60% or more of incoming incidents and requests without any escalation - improves customer satisfaction significantly, when first level... Read more...
Use Information to Empower and Satisfy
April 28, 2008
Software-enabled business processes can become too rigid and restrict a company's ability to do the right thing for customers. Here's interesting use of software analytics and business logic to empower the workforce to increase customers satisfaction... Read more...
Predictive Equipment Maintenance
April 28, 2008
Sikorsky Aircraft, leader in design and manufacture of advanced helicopters, will use SPSS Predictive Analytics software to predict maintenance needs driving customer satisfaction and aircraft safety in its helicopter fleets. ... ... "Sikorsky offers... Read more...
Education Key to Manufacturing Future
April 27, 2008
IBM Researches Green Computing Methods
April 27, 2008
Creative approach to cpu cooling is being explored by IBM researchers. ... ... "Michel see advantages in running them at the current level of 200F. He thinks of the chips as little furnaces from which heat can be removed and reused - by piping it... Read more...
Lean Six Sigma Training
April 25, 2008
American Statistical Association offers web-based training program on April 30. ... ... "The session, Beyond the Factory Floor: Succeeding with Lean Six Sigma Outside of Manufacturing, will be presented by Roger Hoerl of GE Corporate Research. The... Read more...
Modeling Software with Six Sigma Performance
April 23, 2008
Computational fluid dynamics algorithms are used in modeling and simulation of computer data centers to understand designs before implementation. ... ... "For future modeling, ABN AMRO will buy Six Sigma software. They'll drop a bunch of hypothetical... Read more...
Microsoft Live Mesh
April 23, 2008
Microsoft's Ray Ozzie discusses the company's Live Mesh strategy that will integrate services in the cloud. ... Ozzie whitepaper, PDF. It looks like an interesting concept that could integrate our information services as we navigate the day from work... Read more...