Agile IT Service Management: Why it’s an oxymoron
January 31, 2010
With the increasing prominence of both Agile and IT Service Management in current IT-related discourse, it's inevitable that some will ask "why not Agile ITSM"? Surely, those stick in the mud ITSM types with their Change and Release processes... Read more...
erp4it 2010-01-21 02:04:10
January 21, 2010
I just read one of the finest, most relevant, and innovative articles i have seen in years. "The “Physics” of Notations: Toward a Scientific Basis for Constructing Visual Notations in Software Engineering" by Dan Moody. http://www.computer.org/portal/web/tse... Read more...
Mind blowing Turing quote
January 11, 2010
The following quote is from Alan Turing's lecture on the Automated Computing Engine, an ambitious design he developed after World War II. I find it notable in its prescience; one can see the beginnings of information technology as an organizational function,... Read more...
Software development is product development
December 22, 2009
Updated 1/30/2010: The distinguished Bjarne Stroustrup also attacks the shop floor metaphor in his recent CACM article: ""The idea of software development as an assembly line manned by semi-skilled interchangeable workers is fundamentally flawed... Read more...
Don’t miss my TDAN article
December 20, 2009
Just realized I never posted a pointer to my new TDAN article "Lean IT Value Streams: An Entity Lifecycle Approach" here. The article attempts to lay out an entity lifecycle based framework for defining IT value streams. It's terse and dense... Read more...
Project good, maintenance bad? A contrarian view.
December 20, 2009
In the quest for IT value, a commonly cited figure is that projects (new functionality) consume a mere 25% or so of IT spending, while "maintenance" consumes the balance.This is argued by many (including me, in the 1st edition of my book)... Read more...
Craig Larman discounts Critical Chain
December 18, 2009
There is an interesting Lean IT debate shaping up. Most followers of Lean are familiar with Eli Goldratt, the widely respected author of The Goal. Goldratt has gone on to write a number of other well known books, including one on project management called... Read more...
IT Lifecycle Value Metrics
December 17, 2009
As I argue elsewhere (most recently on TDAN.com) there are four IT value streams: - Application service lifecyle- Infrastructure service lifecycle- Technology Product Lifecycle- IT Asset LifecycleI believe that these are at an appropriate level of granularity... Read more...
Quotes
November 30, 2009
This will be a living post to collect useful quotes and citations. -----------"An 'information shortage' in service is equivalent to material shortage in manufacturing." George, Michael L.. Lean Six Sigma for Service : How to Use Lean Speed... Read more...
Capability & process maturity: the antithesis of Lean?
November 27, 2009
I've had a nagging thought lately... are Lean and CMM (& its derivations), antitheses? An absurd thought on the surface perhaps, especially since they share common roots in quality management philosophy, and a simple Google search on Lean + CMMI... Read more...
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