04/30/07 Tip of the Week. People Accountability: Tip 3 – Involve the people that have the authority.
April 30, 2007
Confirm with the manager or supervisor of your performing resource that the time you need from the resource and the work to be performed by the resource is understood and agreed to. This establishes a relationship with the performing resource’s... Read more...
Leadership Principles That Transform
April 25, 2007
The organization I work for came up with a set of principles to guide the organization in the area of leadership. We all know that successful project managers are effective leaders. -------------------------------------------------- Leaders are charged... Read more...
BCS Service Management Specialist Group Event
April 24, 2007
Apologies for the lack of posts last week. Just when I thought I had the habit as well!Last Monday I went into London to an event run by the BCS Service Management Specialist Group as the title of the event piqued my interest: 'IT Service Management,... Read more...
04/23/07 Tip of the Week. People Accountability: Tip 2 – Put commitments in writing.
April 23, 2007
When you reach an oral agreement, put it in writing. This serves to both clarify the agreement that you have reached and to set a permanent reminder or expectation for the commitment. Often times, people tend to think that when they promise things verbally... Read more...
COBIT Focus framework analysis
April 20, 2007
Cobit Focus has an interesting article by Delton Sylvester, The Haze of Frameworks and Standards: Where does COBIT Fit? One comment is that (like many others) he makes the mistake of pigenholing ITIL as an operations framework. As I cover in detail... Read more...