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11/27/06 Tip of the Week. Sales Process: Tip 1 - Think in terms of the customer Purchase Cycle.

Most sales professionals follow a sales cycle process to ensure that they have the best possible chance of selling their product offering to the prospect. Such a process has steps for lead generation, pre-sales, sales, installation, and service, etc.... Read more...

ITIL mind map

Nice ITIL (SS/SD volumes) mind map, here. -ctb Read More →

JC Martin blog

Another blog to like. (Added left.) Hadn't heard of CRML before. -ctb Read More →

ITSM report

More good coverage of ITIL politics here. (I've added it to my blog list on the left.) Read More →

Deciding when to intervene on projects

I had to stop myself today, I was about to step in and help the team work out an issue, but I recognized they were sorting it out just fine and it would be better to stay out of it. Project managers working on agile projects know that they need to step... Read more...

ITIL and ITSM politics

More ITIL politics, here. And here. What does this mean to you? ITIL and IT Service Management are not the same thing Powerful players, now marginalized by recent UK government decisions, are trying to build momentum around an "ITIL plus"... Read more...

Episode 023 - Flexible Project Model

In this podcast, I share the first of a two-part discussion with Doug DeCarlo, author of eXtreme Project Management: Using Leadership, Principles, and Tools to Deliver Value in the Face of Volatility, on Critical Success Factor #3 from his book: The Flexible... Read more...

Where’s the podcast???

Hi everyone! I was hoping my schedule was going to loosen up a bit and allow me to put out my shows on a more frequent basis … alas, tis not so. I was in the beautiful cities of Chicago and Washington DC the last two weeks for work and wasn’t... Read more...

Episode # 15 - Commitment To Success - You break it, you bought it!

Episode #15 - Commitment To Success - You break it, you bought it! Notes – You break it, you bought it! Shaw Project Management, LLC eShawPM Podcast Series! By Ernest Shaw, PMP Who came up with that saying anyway? The world may never know however,... Read more...

Conflict Management Humor: The 10 Best Ways to Win an Argument

I was reading a post titled Difficult Conversations: It’s Easy to Misunderstand, So Curb Your Outrage a Moment where the author, Dr. Tammy Lenski, mentions her "tongue & cheek" post titled The 10 Best Ways to Win an Argument. I mention... Read more...

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