IT governance = essentially contested concept

May 31, 2006

Thought for the day: IT governance is an essentially contested concept. That means debates about its meaning, while perhaps entertaining, will never be resolved. -ctb Read More →

Want to chat or drop a line?

May 31, 2006

We have several ways to get in touch and welcome your comments, feedback and suggestions! If you’re calling from the US or Canada, please feel free to use our toll free number 800-758-4024. We are still working on setting up international toll... Read more...

Where’s the next podcast???

May 31, 2006

Hi everyone! Yes, there will be another podcast coming along … I promise. Life has just gotten in the way this week but we have an awesome interview with Rene Tyner coming up, who is a Certified Scrum Master, and we’ll be discussing Scrum... Read more...

What’s an Application Manager to think?

May 31, 2006

Natalie is an Application Manager for a large Midwestern manufacturer. Her responsibilities include both the development of new functionality for her system (the enterprise Customer Relationship Management system) as well as its ongoing operations. One... Read more...

What’s a Change Manager to think?

May 30, 2006

Bob is the Enterprise Change Manager for a large Midwestern insurance firm. His team’s role consisted primarily of running the Change Management process which controlled the deployment of new functionality into the quality assurance, pre-production,... Read more...

Wikipedia ITIL criticism section

May 30, 2006

I added an ITIL criticism section to the ITIL Wikipedia entry, in part in response to the neutrality criticism.  Read More →

IT portfolio management on Wikipedia

May 29, 2006

I have just authored my first Wikipedia article, on IT portfolio management. Help me out on this!  Read More →

05/29/06 Tip of the Week. Project Rescue: Tip 5 – Pause the project.

May 29, 2006

Pausing the project gives you an opportunity to regroup, establish a new plan, and restore integrity to the project baseline. By continuing a failing project, you are likely to burn time and money against the project not knowing where you are truly headed... Read more...

Wikipedia ITSM definition

May 29, 2006

I have made a significant addition to the Wikipedia definition of IT service management.  Read More →

ITIL Skeptic

May 28, 2006

OK, he hasn't posted much, but I'll be monitoring: http://www.itilskeptic.org/ Read More →

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