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07/31/06 Tip of the Week. Justifying an EPM tool: Tip 4 - Increased customer satisfaction.

July 31, 2006 from Mark Perry

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Customer satisfaction often is more than finishing projects on time, within budget, and within scope. The delivery process must also engage the customer, involve the customer, and meet the customer’s expectations. An EPM solution enables you to ensure a high level of integrity to the project delivery process. The end result are project plans that reflect realistic schedules, resource requirements, and budgets. Hence, so you can set, communicate, and meet achievable milestones for more consistent project delivery and higher levels of customer satisfaction.


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